Evolve Vapor™ Refund/Return Policy
We have a 15 day return policy on device that has NOT been used.
NO RETURN/REFUND ON E-JUICE
If you would like to initiate a return please contact customer support by email: Click Here To Email Us for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed.
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps.
Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
You may not return consumable items. This includes, but is not limited to: liquid products, coils, cartridges, and batteries. Any item deemed consumable is non refundable.
You will be responsible for shipping charges for non-defective returns. Shipping charges are NON REFUNDABLE.
A 15% return processing fee may be applied if:
- Returns that are non-defective and opened.
- Returns that show signs of physical damage that could have caused the defect.
- Returns that are not cleaned and emptied prior to return.
Promotional Term & Conditions: For returns including promotional items, all items included in the promotion need to be returned. When the promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.
Note: If utilizing an approved Prepaid Card, Evolve Vapor will attempt to refund the payment method within the scope of our refund policy. Evolve Vapor is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.