(603) 880-1014 · Pheasant Lane Mall · Nashua, NH · In-store pickup
21+ Orders ready in 30 min · Mon–Sat 10–9

What is the duration of Evolve Vapor’s refund and returns policy?

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange. Understanding this policy ensures a smooth transaction process.

To qualify for a return, items must be unused and in the same condition as received, including original packaging. This policy helps maintain product integrity and customer satisfaction.

Which items are non-returnable at Evolve Vapor?

We cannot accept returns for certain goods, including perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases. Gift cards and certain health and personal care items are also non-returnable.

This policy ensures safety and compliance with health regulations. For more details, visit our refunds and returns page.

How does Evolve Vapor process refunds?

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, a credit will automatically apply to your original payment method within a certain number of days.

For detailed steps on refund processing, visit our Privacy Policy. Refund timelines may vary based on your financial institution.

What should I do if my refund is late or missing?

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company and bank, as processing times may vary. If you still haven’t received your refund, please contact us at {email address}.

Delays can occur due to bank processing times. For further assistance, reach out to our support team. Learn more about our refund process.

Are sale items refundable at Evolve Vapor?

Only regular-priced items qualify for refunds. Sale items are non-refundable.

This policy helps us manage inventory and offer competitive pricing. For more details, visit our sales policy page.

How can I exchange a defective or damaged item?

We replace items only if they are defective or damaged. To exchange an item, email us at {email address} and send your item to: {physical address}.

For more options, explore our premium vape products. Ensure your item is well-packaged to prevent further damage during shipping.

How are gifts handled in Evolve Vapor’s return policy?

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If not, a refund will be sent to the gift giver.

This ensures transparency and fairness in our gift return process. For more information, contact us at {email address}.

What are the shipping return policies at Evolve Vapor?

To return your product, mail it to: {physical address}. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Consider using a trackable shipping service for expensive items. We do not guarantee receipt of your returned item. For more details, visit our shipping policy page.

Where can I get help with refunds and returns at Evolve Vapor?

Contact us at {email} for questions related to refunds and returns. For more information on our products, visit our premium vape products page.

Our customer service team is ready to assist with any inquiries. Explore our customer support page for additional resources.